One of our Cheltenham based clients is looking for a dedicated and enthusiastic individual to join their Guest Experience Team. .
Guest Experience Advisor
Required Skills & Experience
Customer Service Experience 95%
Friendly & Approachable 90%
Attention to detail 90%
About the company
They are an innovative and market leading company who specialise in delivering exceptional luxury holiday and celebration experiences.
They care about their people and are greatly invested in developing their staff by providing a flexible and comfortable working environment, which balances a lot of hard work with a lot of fun.
They are now looking for a talented individual with previous customer service experience to join the team.
Role and Requirements
About the role: The role will involve handling customer enquiries and booking requests while providing a professional and high standard of service.
Key duties include:
Dealing with customer enquiries via phone and email
Liaising with stakeholders
Using a CRM system to complete bookings
Ensuring the client database is accurate and up to date
Visiting houses and clients in to build portfolios and develop relationships (may involve overnight stays)
Other admin or ad hoc tasks, as decided by senior team members
The ideal candidate will have:
Previous experience in the customer service industry
A passion for working with people and a desire to deliver excellence in all areas.
An ability to handle complaints
An ability to take initiative and work well under pressure
A university degree and previous experience in the hospitality sector is desirable but not essential.