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Guest Services Advisor

  • Part Time - Flexible
  • Remote/Cheltenham
  • £10 per hour

We are looking for an individual to join our busy Guest Services Team on a flexible, part time basis. Your primary role will be to develop and maintain work systems, procedures, and policies that enable and encourage the optimum performance of the team, whilst providing an excellent level of customer service to customers, guests, owners and colleagues at all times.

 

Company: Our Client is a family run business, in every sense. They are a large family who enjoy each other’s company, and that is how the business started. Now they have more than 250 wonderful holiday houses, including ten of their own. Our Client loves being in the business of helping people enjoy their holidays and special occasions; helping you choose the place that’s right for you. Whether it’s a big occasion or a simple family get-together, they will do everything they can to ensure that your experience is just about perfect.

 

Responsibilities

  • Work with other team members to exceed client expectations
  • Ensure that the client database remains up to date and accurate
  • Report daily activity to the Guest Services Supervisor/Senior Guest Services Supervisor
  • Assist with the planning and delivery of team training to ensure good level of service
  • Manage ad-hoc projects and admin tasks
  • Attending house visits
  • Responding to customer enquiries & bookings by both phone and email
  • Assist with customer & owner damages/complaints by both phone and email
  • General administration duties & supporting others in the office
  • Research and fact finding for the more complex queries
  • Database administration

 

Key attributes 

  • At least 2 years’ experience in a customer service role
  • Fantastic communicator
  • Confident in speaking with customer through email on the telephone
  • Able to work as part of a team and help others
  • Ability to think outside the box and come up with solutions for customers problems/ property owners’ problems.
  • Has fantastic attention to detail 
  • Property experience would be advantageous but is not essential

 

Working hours: There will be a minimum of 35 hours per month, worked in a shift pattern. Shifts will range from Monday – Friday 1.00pm – 9.00pm, Saturday and Sunday 9-5pm, 10-6pm, 1-9pm, evening shift: 5-9pm.

You must be available to work 1 weekend per month.

This is a seasonal role, our peak months where many extra hours may be available are: January, February, March, June, July, August and October. 

 

Benefits: Generous holiday, nice working environment, team lunches.

 

Location: Remote – this is a ‘work from home’ opportunity but you will be required to travel to Cheltenham for monthly catch ups. You must have your own laptop/PC.

 

If you would like to be considered for this role, please apply now! 

Apply now

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